The Missus and I braved the crowds on Friday to go shopping and personally stimulate the economy. Well, actually, we did some returning and exchanging along with some purchasing. Well going form retail store to retail store, I started thinking about the differences in layout and experience, so I had to pick up Underhill’s [...]
Tag Archives: customer experience
America’s Most Canadian Bank
I can’t find the other vintage banking commercial I wanted. I wanted to find commercials of Julia Louis Dreyfus pitching Commerce Bank and all their customer-friendly features.
It was a good campaign that started around 2003-04, when Commerce expanded into NYC. Here is a list of those customer-friendly features from their Wikipedia page:
7 day lobby or [...]
Posted in Business Also tagged banking, branding, Canada, Commerce Bank, commercials, TD Bank Leave a comment
Adventures in Menswear
The Missus went out to buy me birfday shirts this weekend, and it’s amazing how slow retailers are to evolve in delivering good customer experience.
She apparently had a terrible time at Jos A. Bank:
I don’t think Jos A. Bank has updated its sales experience since 1905. The commissioned salesman claims a customer like prey. [...]